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Privacy Policy

Last Updated: October 2025

techassose is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, protect, and handle your data.

Introduction

techassose ("we," "our," or "us") operates this website and provides IT training services in Singapore. We are committed to complying with Singapore's Personal Data Protection Act (PDPA) and maintaining the highest standards of data protection.

This privacy policy applies to personal information we collect through our website, course enrollment processes, and other interactions with our training programs. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Contact Information

When you inquire about or enroll in our training programs, we collect:

  • Full name and preferred contact name
  • Email address for correspondence and course materials
  • Phone number for urgent communications
  • Mailing address for certificate delivery (if applicable)

Educational Background Information

To ensure appropriate program placement, we may collect:

  • Previous education and qualifications
  • Current employment status and relevant work experience
  • Technical knowledge assessment responses
  • Career objectives and training goals

Course Performance Data

During training, we record:

  • Attendance records and class participation
  • Lab exercise completion and assessment results
  • Project submissions and instructor feedback
  • Course completion status and certification achievements

Website Usage Data

We automatically collect technical information when you visit our website:

  • IP address and approximate geographic location
  • Browser type, version, and device information
  • Pages visited, time spent, and navigation patterns
  • Referring website and search terms used

How We Use Your Information

Service Delivery

We use your personal information to provide training services, communicate course details, deliver learning materials, track attendance, assess progress, issue certificates, and respond to inquiries about our programs.

Administrative Purposes

Information is used for enrollment processing, scheduling coordination, payment processing, maintaining student records, generating attendance reports, and managing our student database according to educational standards.

Marketing Communications

With your consent, we may send information about new courses, schedule updates, program enhancements, industry news relevant to IT support careers, and special enrollment opportunities. You can opt out at any time.

Website Improvement

Usage data helps us analyze visitor behavior, identify popular content, optimize website performance, improve navigation, and enhance user experience across all devices.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance

Processing necessary to fulfill our training service obligations when you enroll in courses, including delivering instruction, maintaining records, and issuing completion certificates.

Consent

Voluntary consent you provide for marketing communications, testimonial usage, photography during events, and optional data sharing for employment assistance purposes.

Legitimate Interest

Business operations including fraud prevention, security maintenance, website functionality improvement, and direct marketing to existing students about related training programs.

Legal Obligation

Compliance with Singapore regulations regarding financial record keeping, tax reporting, safety documentation, and educational licensing requirements.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

  • Contact Form Submissions: 3 years from submission date
  • Student Records: 5 years from course completion for educational documentation
  • Financial Records: 7 years as required by Singapore tax authorities
  • Marketing Data: Until consent is withdrawn or 2 years of inactivity
  • Website Analytics: Aggregated data retained indefinitely; individual data 26 months

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Secure database storage with access controls
  • Regular security audits and vulnerability testing
  • Firewall protection and intrusion detection

Administrative Safeguards

  • Limited staff access to personal information
  • Staff training on data protection practices
  • Confidentiality agreements with employees
  • Incident response procedures and breach protocols

In the event of a data breach affecting your personal information, we will notify you within 72 hours as required by Singapore's PDPA and provide information about the nature of the breach and steps being taken.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information only in these circumstances:

Service Providers

We may share data with trusted third-party service providers who assist with payment processing, email communications, website hosting, data analytics, and IT infrastructure maintenance. These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when necessary to protect our legal rights, prevent fraud, ensure safety, or comply with law enforcement requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to this privacy policy's protections unless you are notified otherwise.

With Your Consent

We may share information with other parties when you provide explicit consent, such as when requesting employment referrals, participating in partnership programs, or authorizing testimonial usage.

Your Privacy Rights

Under Singapore's PDPA and applicable data protection laws, you have the following rights:

Right to Access

You can request a copy of the personal information we hold about you, including details about how we use and share it.

Right to Correction

You can request correction of inaccurate or incomplete personal information we maintain about you.

Right to Erasure

You can request deletion of your personal data, subject to legal retention requirements and contractual obligations.

Right to Object

You can object to processing of your personal information for marketing purposes or based on legitimate interests.

Right to Data Portability

You can request your personal information in a structured, commonly used format for transfer to another provider.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time without affecting prior processing.

Exercising Your Rights

To exercise any of these rights, please contact us at:

[email protected]

We will respond to your request within 30 days. If we require additional time, we will notify you of the extension and reasons.

Children's Privacy

Our training programs are designed for individuals 18 years and older. We do not knowingly collect personal information from anyone under 18 without verifiable parental consent.

If we become aware that we have collected personal information from someone under 18 without proper consent, we will take steps to delete that information promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

International Data Transfers

Your personal information is primarily stored and processed in Singapore. If we transfer data to other countries, we ensure appropriate safeguards are in place, such as:

  • Transferring data to countries with adequate data protection laws
  • Using standard contractual clauses approved by data protection authorities
  • Ensuring service providers implement appropriate security measures
  • Obtaining your explicit consent where required by law

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top indicates when changes were last made.

Material changes will be communicated through email notification to registered students or prominent notice on our website. Continued use of our services after such changes constitutes acceptance of the updated policy.

We encourage you to review this policy regularly to stay informed about how we protect your personal information.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Address

techassose

158 Cecil Street, Far Eastern Bank Building

#08-01, Singapore 069545

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.